INTERACTION OF THE USER WITH THE INFORMATION SYSTEM. PART 1. SCHEME OF INTERACTION AND CLASSIFICATION OF DISADVANTAGES

Devoted to the issues of user interaction with the information system. The task is to identify, classify and systematize the disadvantages of interactions. A generalized scheme of the user's work with the system when solving a certain problem is described. Three criteria of interaction disadvantages are introduced, using the philosophical categories Form vs Content and Redundancy vs Insufficiency, as well as High-Medium and Low-level being in implementation, the combination of which gives 12 classes. The following components of the effectiveness of interaction are determined: potency, as the quality of solving a problem; operativeness, as the speed of such a decision; resource efficiency, as the preservation of the resources spent on the solution by the user. A review of scientific works devoted to the disadvantages of the interfaces of various human-oriented systems is made, which makes it possible to single out the Top-20 from them. For each, a negative impact on the final effectiveness of interaction is indicated. The classification of disadvantages, the decrease in each of them of the efficiency components, as well as the average decrease, are synthesized into a single matrix form. A direction for further research is set, which will be covered in the next article of the cycle.

Authors: P. A. Kurta

Direction: Informatics, Computer Technologies And Control

Keywords: Information system, interface, interaction scheme, classification of disadvantages, efficiency

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