INTEGRATED AUTOMATED MANAGEMENT SYSTEMS: APPROACH TO DETERMINING THE NUMBER AND QUALIFICATION OF OPERATORS

A comprehensive study and comprehensive analysis of possible approaches to determining the number and qualification of operators working in conditions of the need to process a large number of heterogeneous tasks are carried out. A method for classifying problems and their processing operators is proposed, which allows distributing operators by task types as an initial iteration. The main feature of the proposed approach is its focus on evaluating and improving the efficiency of complex auto-mated management systems in terms of maximizing revenue, taking into account the necessary costs and penalties. Based on the theory of Queuing systems, a number of analytical expressions and graphical dependencies are obtained that allow us to obtain some estimates for the required number and qualification of operators for solving specific tasks, depending on the available source data. The advantages and possible limits of using the proposed approach are indicated. The results showed that the proposed approach should be used at the early stages of development of complex automated control systems.

Authors: N. A. Nazarenko, P. I. Paderno

Direction: Informatics, Computer Technologies And Control

Keywords: Automated control systems, determining the number of operators, determining the qualifications of operators, queuing systems, designing automated control systems

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