Analysis of the current state of LMS systems shows that deploying in large educational organizations could arise problems, primarily associated with a decrease in the educational services’ quality. Usage of CRM and intelligent agents can improve the quality of the educational process in terms of responding on time and the comprehensiveness of the answers according to students' requests. In this article modeling of a communication strategy in an electronic learning environment will allow us to evaluate how intelligent data processing methods can increase the effectiveness of the educational process. For this, three generations of the organization of the educational process are considered: classical education, blended learning, and the one with the use of intelligent methods of student support. Based on the proposed communication model in the electronic learning environment a queuing system model is built in the Simulink dynamic modeling environment. The results received allows us to evaluate relative time costs for an educational organization in the chain of «student testing – evaluation of results – personal recommendations».

Authors: Atto K., Kotova E. E.

Direction: Informatics, Computer Technologies And Control

Keywords: Learning management systems, communicative strategies, modeling, learning environment

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