MATURITY MODEL OF QUALITY MANAGEMENT SYSTEM PROCESSES
The article presents the research of approaches to the process maturity assessment. The Robert Gardner maturity model, the Capability Maturity Model Integration, the Japanese model of sustainable growth and the Benchmark model of the Educational Institution Quality System. The maturity model of the educational institution quality system is proposed.
Authors: S. A. Stepanov, J. S. Shrayner
Direction: Quality Management, innovation and crisis Management
Keywords: Quality management system, quality system, maturity model, level of process maturity, educational institution
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